Objective: Deepen conceptual understanding and apply toolkit methods to your current William Hill system (or simulated public-service contexts).
Weeks 1–2: Systems Thinking Foundations ✅
Weeks 3–4: Service Thinking vs Product Thinking ✅
Weeks 5-6: Blueprinting & Mapping Dependencies ✅
Weeks 7–8: Mapping System Boundaries ✅
Objective: Move from mapping → intervention. Learn how to find leverage points, design change strategies, and test models.
Weeks 9–10: Whole Systems Mapping ✅
Weeks 11–12: Identifying Leverage
Weeks 15–16: Governance & Policy Design
Objective: Translate systems insight into long-term learning and transformation strategies.
Weeks 17–18: Co-design & Testing