Learning Cadence

The Strategic Outcome

💅 Learning Plan

1️⃣ Phase 1: Design (Weeks 1→8)

1.1 Designing the Right Service

1.2 Building your Service so it’s simple to use

2️⃣ Phase 2: Measuring Success (Weeks 9→16)

2.1 Getting Started with Performance Data

2.2 Data you must Measure & Report

3️⃣ Phase 3: User Research (Weeks 18→25)

Understand user needs: plan research, prepare for session, share & analyse findings

3.1 Understanding user Research

3.2 User Research in the Different Design Phases

3.3 Preparing for User Research

3.4 User Research Methods

3.5 Analysing & Sharing Findings

3️⃣ Phase 4: The Team (Weeks 26→)

Managing a service team, roles, recruiting the people you need, working with contractors & training

4.1 The Team