Introduction, scoping, naming and prototyping

• [ ] Designing Good Government Services: An Introduction
• [ ] Understanding and Meeting Policy Intent
• [ ] Designing with Data: An Introduction
• [ ] Environmentally Sustainable Services
• [ ] Create a list of Services
• [ ] Map & Understand a User’s whole problem
• [ ] Working across organisational Boundaries with Service Communities
• [ ] Getting the Scope of your Transaction right Naming your Service
• [ ] Designing how GOV.UK content and transactions working together
• [ ] Structuring Forms
• [ ] Collecting Personal Information from Users
• [ ] Checking user’s Identities
• [ ] Services for Government Users

Designing Good Government Services: An Introduction

To a user, a service is simple. It’s something that helps them to do something, like learn to drive, start a business or become a childminder. To design good services you’ll need to:

• conduct user research
• work with data