— insert ChatGPT definition below 👇

A Service Architect is someone who designs, plans, and aligns the components of a service system — across people, processes, technologies, policies, and touchpoints — to ensure the service works cohesively and effectively end-to-end.

They sit at the intersection of design, business, operations, and IT.

Think of them as the system-level thinker behind a service — they don’t just design the interface or user journey, but architect the entire engine behind how a service works, scales, and transforms.