Toolkit lens
Output
- [x] Blueprint + note on operational dependencies
https://www.nngroup.com/articles/service-blueprints-definition/
https://servicedesigntools.org/tools/service-blueprint
https://www.interaction-design.org/literature/topics/service-blueprint?srsltid=AfmBOoqfzFy1NEleCo71UBuZ5B14tAd5PYACR0Jyws8kPp4ucKj4rGV3
https://services.blog.gov.uk/2021/03/17/5-benefits-of-making-blueprints-when-you-build-or-improve-a-service/
https://www.youtube.com/watch?v=XCcLcJyvaCw
https://www.youtube.com/watch?v=eG1StCDfLyA
https://www.youtube.com/watch?v=RGBHdQk5-ZA
Enablers
https://www.ijdesign.org/index.php/IJDesign/article/view/2575/750
https://agileseekers.com/blog/combining-design-thinking-and-enablers-to-drive-system-thinking
https://medium.com/design-bootcamp/how-to-identify-enablers-and-barriers-in-a-complex-system-a-case-study-on-systems-mapping-5be20fa47a05
https://www.researchgate.net/publication/228890162_Enablers_Barriers_and_Precursors_to_Systems_Thinking_Development_The_Urgent_Need_for_More_Information